DA-ADV-202:   
Daniel Carter

Daniel Carter is exhausted, distrustful, and struggling to accept that his mother is dead while her heart is still beating. He worries the hospital gave up too soon and sees the Donation Advocate as part of the same system. The advocate must de-escalate anger, validate Daniel's fear and grief, and explain brain death clearly enough to replace confrontation with meaningful dialogue.

• Managing emotionally escalated conversations
• Remaining calm under pressure
• Responding to anger without becoming defensive
• Validating emotions before providing education
• Explaining brain death in clear, compassionate language