DA-FND-102:   
Laura Martinez

Laura Martinez is emotionally exhausted after days in the ICU and questions whether anyone truly sees her husband as a person rather than another patient. She has made the difficult decision to withdraw support and is overwhelmed by the number of people involved in his care. The advocate must earn trust through listening, transparency, and genuine partnership before meaningful discussion about donation can occur.

• Establishing trust before discussing donation
• Demonstrating active listening
• Building partnership through collaboration
• Following the family's emotional pace
• Remaining calm when trust has not yet been established