DA-FND-104:   
Karen Mitchell

Karen Mitchell is devastated to learn that her father was legally registered as an organ donor without ever discussing the decision with the family. She is not rejecting donation itself so much as struggling with whether a private legal decision should override what she believes should have been a family conversation. The advocate must build trust, acknowledge grief and fairness concerns, and explain first-person authorization without becoming procedural or argumentative.

• Build trust before addressing donation concerns
• Explore emotions and underlying objections
• Respectfully explain first-person authorization
• Remain calm during emotionally difficult conversations
• Reduce conflict through active listening and empathy