Interpersonal Approaches to Overcoming FPA Declines

This specialized course will provide Donation Advocates with essential strategies to navigate the delicate balance between compassionate family support and firm advocacy when responding to First Person Authorization (FPA) declines.

Gain actionable insights into understanding the underlying motivations behind family opposition, managing emotional complexity, and effectively guiding conversations toward honoring donor decisions.

Learn about the connection between reasons for decline, and how you can support the donor's decision while supporting the family during their most challenging moments.