Respectful Persistance in FPA Opposition

This specialized course will provide Donation Advocates with essential strategies to navigate the delicate balance between honoring a donor’s documented decision and supporting families through moments of grief, uncertainty, and opposition.

Gain actionable insights into practicing respectful persistence: managing emotional complexity, understanding the underlying drivers of resistance, and using intentional communication strategies to guide families through difficult conversations while maintaining trust and clarity.

Learn how emotional, cognitive, cultural, and relational factors influence family responses, and what it means in the context of donation advocacy to create a balanced, compassionate approach, one that supports effective donation advocacy while providing meaningful, family-centered care.