Style Switching in Practice: Using Behaviors Intentionally

This specialized course will provide Donation Advocates with essential strategies to navigate complex, emotionally charged conversations through intentional and adaptive communication.

Gain actionable insights into recognizing communication styles, improving connection and trust with families, and responding effectively to the emotional and situational dynamics that influence high-stakes interactions.

Learn how self-awareness, situational awareness, and interpersonal awareness shape communication effectiveness, and discover how intentional style switching and behavioral flexibility can support more meaningful conversations, stronger advocacy, and compassionate support for families during difficult moments.

Personal

Reflections

Expanded

Learning Guide

In-depth

Webinar

Guided

Journaling

Reinforced

Knowledge Checks

Essential Course Elements

Course contents

Meet the invited speaker

Sarah Brown, a lifelong Arkansan, graduated from the University of Arkansas in 2013 with a bachelor’s degree in social work. With a diverse background in hospital and patient care settings, Sarah has extensive experience in case management, Hospital liaison roles, and hospice support. Her compassionate approach and dedication to patient and family welfare have been instrumental in her career. Since August 2022, Sarah has been a valued member of the ARORA team, where she continues to make a positive impact on the families she serves.

Sean is a Family Services Coordinator with the Legacy of Life Hawaii, has a bachelor's degree in psychology, and a background with studying and working with animal behavior.

Sean was introduced to organ donation in 2019, when his mother took her own life via hanging. His family was informed in the hospital that she was a registered organ donor and she ultimately saved the lives of three people and enhanced the lives of many others through tissue. At the time in the hospital, the support received from the OPO was paramount in changing the ending of the story as well as being able to elongate her legacy.

Sean had a unique way of coming into the role, and completed three years as a hospital services coordinator, was a hospital liaison for a Level 1 trauma center in New Jersey, and recently moved to Hawaii and is now a Family Services Coordinator with Legacy of Life Hawaii.

PO Box 1409, Erie, CO, 80516-1409
Phone number: 866-433-4276