From No to Yes: Transforming Objections into Pathways for Consent

This specialized course will provide Donation Advocates with essential strategies to navigate hesitation, resistance, and objections while balancing empathy with effective influence in high-stakes conversations.

Gain actionable insights into exploring the underlying concerns behind a “no,” building trust, and guiding families through complex and emotionally charged decision-making moments.

Learn how communication, emotional awareness, and curiosity-driven engagement work together to transform objections into opportunities, supporting effective donation advocacy while ensuring families feel heard, respected, and supported throughout the process.
Personal

Reflections

Expanded

Learning Guide

In-depth

Webinar

Guided

Journaling

Reinforced

Knowledge Checks

Essential Course Elements

Course contents

Meet the invited speakers

Maria Veve

Donor and Family Services Manager (Organ), Donor Alliance
Maria has been with Donor Alliance in Colorado for 2 plus years and co-manages the Donor and Family Coordinators for Organs. She took a leap of faith and relocated from Florida after 32 years with LifeLink Foundation. While with LifeLink she was able to provide leadership to HD, Tissue Requestors, Organ Requestors and ME/FH liaisons. She helped build LifeLink of Puerto Rico in 1994 and further develop relationships with hospital partners, ME, FH, and the community. Maria was born in Cuba, raised in both Boston and Miami cities and lived in Tampa, Florida prior to moving to Denver, Colorado. Her mission is to “be kind, slow down, practice active listening and speak last to hear everyone first.”

Bryan Rumpf

Family Care Coordinator I, LifeLink of Florida
Bryan was born and raised in Tampa, FL, and attended both USF and UWF. He has worked with LifeLink of Florida for 3 yrs as a Family Care Coordinator I. He previously worked as an RN in ICU, PACU, and as a travel RN for 10yrs. He was married in Vegas, recently celebrating his 6th anniversary. He has 4 dogs (Jack Russell, Black Mouth Curr, Mini Daschund, and Corgi), and enjoys doing home renovation projects, being on the water, and traveling in his spare time.